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Terms & Conditions

Last Updated: January 28, 2025

Welcome to Illume Digital Studio! Using our website and services, you agree to the following terms and conditions. Please read them carefully before engaging with our services. If you have any questions, feel free to contact us at [email protected].

Introduction

These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services.

Services

Illume Digital Studio provides digital marketing services, including but not limited to website design and development, SEO, social media management, paid advertising, and automation tools.

Fulfillment Policy

  1. Service Delivery Timelines:
    1. Website design and development projects are typically completed within 4-8 weeks from the project start date.
    2. SEO strategies commence within 7 business days after the agreement is signed and the required materials are received.
    3. Social media management services begin within 7 business days after onboarding is complete.
  2. Project Kick-Off:

            Work begins only after:

    1. Approval of the project scope.
    2. Payment of the first month’s fee for ongoing services.
  2. Revisions and Feedback: Clients are entitled to two rounds of revisions per deliverable. Feedback for each round must be provided within 3 business days of receiving the deliverable.
  3. Delivery of Final Assets: Upon project completion and full payment, final deliverables will be provided in the agreed-upon format (e.g., website launch, digital file delivery).
  4. Ongoing Services: For ongoing services, such as SEO or social media management:
    1. Monthly reports for the previous period are provided by the 15th of each month.
    2. Strategy adjustments are discussed quarterly unless otherwise agreed upon.
  5. Client Responsibilities: Timely communication and provision of the necessary information, approvals, or access (e.g., hosting credentials and brand assets) are essential to ensure the smooth fulfillment of services. Delays in providing these materials may result in extended timelines.

Payment Terms

  1. Payment Schedule: Payments for services are due as outlined in the invoice.
  2. Late Payments: Late payments may result in project delays or suspension of services until payment is received. A late fee of 5% will apply to payments overdue by 15 days or more.
  3. Refund Policy:

            Refunds, if applicable, are subject to the following:

    1. Deposits and monthly retainers are non-refundable once work has begun.
    2. For ongoing services, cancellations require a 30-day written notice.
    3. Administrative Fee: All refunds are subject to a 7% administrative fee.

Intellectual Property

  1. Ownership: Upon receipt of full payment, you will own the final deliverables for your project. Illume Digital Studio retains ownership of any proprietary tools, templates, or methodologies used during the project.
  2. Usage Rights: You may not reproduce, distribute, or modify our proprietary materials without prior written consent.
  3. Portfolio Usage Rights: By using our service, you agree to allow Illume Digital Studio to display the finished product on our website, social media, and other platforms for marketing purposes.

Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the engagement. This includes, but is not limited to, business plans, client lists, and login credentials.

Limitation of Liability

Illume Digital Studio will not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability is limited to the amount paid by you for the specific service.

Termination

Either party may terminate the agreement by providing written notice. In the event of termination, you are responsible for payment for all work completed up to the termination date.

Amendments

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated Terms.

Contact Information

For any questions regarding these Terms and Conditions, please contact us at:

Illume Digital Studio
Email: [email protected]
Phone: 312.820.8090

By engaging Illume Digital Studio, you agree to these Terms and Conditions. Thank you for choosing us as your digital marketing partner!

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